Refund Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days, depending on your bank's policy.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at www.sparkle-scrub.com

Exchanges (if applicable)
We only replace items if they are defective or damaged.

Refund Process :

Initiate a Refund Request
  • Contact us at johnfordmontoya289@gmail.com or through contact form.
  • Provide your order details and reason for the refund request.
Return the Item
  • Once your refund request is approved, ship the item back to us at:
  • Please include your order number in the return package.
Refund Approval
  • After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
Processing the Refund
  • Approved refunds will be processed within 7–10 business days.
  • The refund will be issued to your original payment method